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Terms of supply

How we quote, sample, produce and deliver — written down, so there are no surprises at the PI stage.

This page sets out the standing commercial terms we work to on every programme. It is a plain-language summary, not the contract: the quotation and proforma invoice we issue for your specific order carry the binding figures and dates, and they take precedence wherever the two differ.

Last reviewed October 2026. Petlland supplies non-food pet products only.

1 — Quotations and pricing

Every price is quoted against your specification

We do not publish prices. Unit cost in this category moves with material grade, construction, size ladder, print method, packaging and order quantity, so a list price would be wrong for almost every buyer who read it. Send us the specification and we return a quotation sheet instead.

Quotations are issued per SKU and per quantity break, in USD unless you ask otherwise.
Each quotation states the Incoterm it is based on, the validity period, and the lead time that applies at that quantity.
Tooling, mould, print-plate and artwork set-up charges, where any apply, are itemised separately rather than buried in the unit price.
We take no commission from the factories we buy from. Our margin sits in the quotation you receive.
A quotation becomes an order only once a proforma invoice is issued and accepted by both sides.

2 — Minimum order quantity

MOQ 100 pcs, with two honest caveats

One hundred pieces per product is the floor we work to, and it is what makes a first private-label run realistic for a small brand. It is not a universal number.

What moves the MOQ

Stock product, your logo on the packaging only

lowest

Stock product, logo printed or woven on the item

low

Existing mould, your own colour and material

medium

New mould or a bespoke construction

highest

Indicative ranking only. The figure that counts is the one in your quotation.

3 — Samples

Two sample routes

Option A — stock sample

Option B — custom sample

Written sample approval is what starts the production clock. We will not open a production order on a verbal yes.

4 — Production and lead time

One to three months after sample approval

Mass production runs one to three months from the date you approve the sample, depending on product complexity. A printed nylon collar sits at the short end; a moulded carrier with a new tool and a custom colour box sits at the long end.

The order sequence

Specification and quotation

agreed in writing

Sample

Option A or Option B

Sample approval

written

Proforma invoice and deposit

per your PI

Production

1-3 months

Inspection

before shipment

Balance and shipping documents

per your PI

Delivery

to your designated location

5 — Quality and inspection

Inspected before it ships, not after it lands

Every managed order is inspected at the factory before it leaves, against a sampling plan agreed with you in advance. Finding a defect in Guangzhou costs a rework; finding it in your warehouse costs the season.

Stage	What happens	Who sees it
Material and component check	Fabric, webbing, hardware and mould parts checked against the approved sample	Recorded in your order file
During production	First-article check once the line is running, so a systemic fault is caught at 10% not 100%	Flagged to you if it affects spec or date
Pre-shipment inspection	AQL sampling, typically AQL 2.5 for major and 4.0 for minor defects unless you specify otherwise	Full report with photographs, before you release the balance
Critical defects	Zero tolerance - sharp edges, small parts, choking hazards, squeaker retention on toy categories	Shipment is held until resolved
Carton and labelling check	Barcode, country of origin, carton marks and quantity per carton verified	Report included

You can also appoint your own third-party inspector. We will book the date and give them access.

6 — Compliance and testing

Two different things, kept apart on purpose

Existing test reports

Reports already held for a given product or material, which we can send you before you order. Where a report exists, you get the certificate number and the issuing laboratory, and you are free to verify it directly.

Available testing options

Tests we can arrange for your order at your cost – for example REACH, CPSIA, EN 71-3 migration, phthalate or azo-dye screening. Arranging a test is not the same as holding a report, and we will never describe it as though it were.

We will not describe a product as CE certified, EU certified or compliant with any standard unless we hold the report that says so.
Responsibility for whether a product may lawfully be placed on your market, and for the labelling that goes with it, sits with you as the importer. We supply the documentation you need to make that assessment.
Where a product falls under a registration regime in your market - biocides and some treated articles, for instance - that registration is the importer's, and we will say so rather than imply it is covered.

7 — Packaging, artwork and IP

Your artwork, your rights

Polybag is the standard inner pack. Header cards, hang tags, colour boxes, barcodes and compliance labelling are produced to your artwork.
Carton quantity, carton dimensions and gross weight are confirmed in your quotation, against the packaging you choose.
You supply print-ready artwork and confirm a digital proof before plates are made. We re-proof after any change you ask for.
By sending us artwork you confirm you hold the rights to it. We do not reproduce third-party trademarks, characters or designs.
Your artwork, specification, tooling drawings and sample records are yours, held confidentially, and are never shown to another customer or used on another buyer's order.
Sample and print records are archived for five years so a later production run can be matched to the approved original.

What we keep on file for you

One order file per programme, so a repeat run starts from the record rather than from memory.

8 — Shipping and delivery

Delivered to the location you nominate

We consolidate your SKUs into one shipment, handle export documentation and deliver duty-paid to the location you designate. Door-to-door is available in some regions; where it is not, the quotation says so and names the delivery point instead.

What we do

What we do not do

Title and risk pass at the point set by the Incoterm named in your quotation.

9 — Claims, shortages and remedies

If something is wrong, tell us with evidence and we fix it

Raise a shortage, damage or quality claim within the window stated on your proforma invoice, counted from delivery.
Send photographs of the carton marks, the outer carton and the affected goods, with the quantity involved. A claim without evidence cannot be put to the factory.
Where a defect is confirmed against the approved sample and the inspection report, the remedy is replacement on the next run, a credit, or a refund of the affected units - agreed with you, not imposed.
Transit damage is handled through the freight insurance on the shipment. We file and follow the claim on your behalf.
Normal variation - shade within the agreed Pantone tolerance, grain in natural materials, measurements inside the stated tolerance - is not a defect, and the tolerances are written into the specification before production so neither side is guessing.

Questions we get asked

Before the first order

Why is there no price list on the site?

Because any number we published would be wrong for most of the people reading it. Unit cost in this category swings with material, construction, size, print method, packaging and quantity. We would rather spend ten minutes on your specification and send a quotation that holds.

Can I order fewer than 100 pieces?

For a stock product with no customization we can sometimes work below it, and it is worth asking. For anything with your logo, your colour or your packaging, 100 pieces per product is the practical floor – below that the set-up cost per unit stops making commercial sense for you.

Do I have to pay for a sample?

Not for a stock sample – you cover the shipping and any duty your country raises. A custom sample is built to your spec and is charged, with 70% up front.

Who is responsible for making sure the product is legal in my market?

You are, as the importer. What we owe you is the documentation to make that judgement: material declarations, the test reports that exist, and a straight answer about the ones that do not. We will tell you when a product needs a registration we cannot hold on your behalf.

Can you ship to Amazon FBA?

We can prepare goods to FBA requirements – FNSKU labels, polybag suffocation warnings, carton limits and marks – and deliver the shipment to the location you nominate. We do not run fulfilment or ship individual orders out of your store.

What happens to my designs if I stop working with you?

They stay yours. Specifications, artwork, tooling drawings and sample records are held confidentially, are never used on another buyer’s order, and are returned or destroyed on request.

Send us the specification and we will send the quotation

Tell us the product, the quantity and the market. You will get a quotation sheet with the MOQ, lead time, packaging options and the documentation that comes with the order.