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Client programmes

Four programmes, with the numbers that mattered to the client.

Client names are withheld under NDA — several are direct competitors of each other. Everything else is as it happened, including the run we recommended rejecting.

Brand Builder

Copenhagen, DK

Design-led pet brand

A five-SKU branded launch at 120 units per SKU — after two factories quoted 3,000

The founder had finished art direction and a retail price, and had been told by two suppliers that custom colour meant 3,000 pieces per colourway plus a plate fee. The brand had budget for roughly 600 units in total.

What we did

Finished branded pet product with retail packaging photographed as an approved production sample
120

Units per SKU at launch

5

Branded SKUs live in 11 weeks

3rd

Reorder placed within 14 months

0

Tooling spend in year one

The packaging came back exactly as the print proof. That had never happened to us before.

DK

Founder

Design-led pet brand · Copenhagen

High-bay warehouse aisle where Petlland consolidates pet product orders
Metric
Before
After
Shipments per month
4
1
Freight cost index
100
74
Customs entries per year
48
12
Re-labelling at 3PL
Every intake
None
Stockouts on core SKUs
7 / year
1 / year

Twelve months before and after consolidation. Same suppliers, same SKU count.

Seller Engine

Texas, US

40 SKUs · monthly resupply

26% off the freight line without changing a single supplier

A seller with four established suppliers and no wish to leave them. The pain was operational: four shipments a month, four sets of documents, and hand re-labelling at their 3PL on every intake.

What we did

Trend Direct

Dubai, AE

Three trend SKUs tested at 150 units each before any volume commitment

A regional distributor needed a hero product for the season but could not risk a container on an untested item. We shipped three candidates by air at 150 units each, with the volume price already agreed and held for 90 days.

Trial quantity per SKU

150 pcs

Air transit to test

9 days

Winning SKU sell-through

81% in 5 weeks

Follow-on volume order

4,200 pcs

Two candidates were dropped without argument. That is the point of a test order: cheap information, not a commitment.

Quality control

Manchester, UK

The inspection we recommended rejecting — eight days before a Q4 launch

Pre-shipment AQL found seam failure at 41 N against a 60 N specification on 14 of 125 sampled pieces. Major defects exceeded the accept number. We held the shipment the same day.

Result: launch held its date, and the client avoided a return wave on their highest-visibility SKU of the year.
Across the client base

What the programmes add up to

320+

Brands and sellers supplied since 2018

23%

Average freight saving after consolidation

96%

Shipments released on first inspection

71%

Clients reorder within six months

In their words

Feedback from buyers on their second and third order

We were quoted 3,000 pieces per colour elsewhere. Petlland launched five SKUs at 120 units each and the finish matched our sample.

DK

Founder, design-led pet brand

Copenhagen · 3rd reorder

Four shipments a month became one. Our freight line dropped by roughly a quarter and nobody at our 3PL re-labels cartons any more.

US

Operations lead, ecommerce seller

Texas · 40 SKUs

They told us to reject a run we had already sold in. Expensive advice, correct advice — we would not have recovered from the returns.

UK

Category buyer

Manchester · Q4 launch

The monthly trend brief is the only supplier email I read properly. It has price bands, not adjectives.

AE

Regional distributor

Dubai · quarterly volume

Two sample rounds and the Pantone was right. The third round was only because I changed my mind about the box.

DE

Owner, independent pet retail

Berlin · 4 SKUs

Landed cost was quoted before production and it did not move. That is rare enough to be worth saying out loud.

AU

Founder, DTC pet brand

Melbourne · 2nd order

Your programme is the next one on this page.

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